Privacy Policy

ARCED General Services LLC is a registered home improvement contractor working across Northern New Jersey — renovations, kitchens, bathrooms, additions, electrical and property work. We are small and owner-operated. There is no privacy department here; there is a crew, an office, and a phone that gets answered.

This policy covers two things:

• arcedllc.com — the website you are reading right now, including the estimate request form on the homepage and the careers page.
• Lead forms we run inside Facebook and Instagram ads — the ones you fill out without leaving the app. Section 04 explains how those work, because they are genuinely different.

This policy is about your information wherever we keep it — including inside hq.arcedllc.com, the private, password-protected system our staff use to run jobs and schedules. That is where your request lands and gets worked on. There is nothing there for the public to sign into, and no way in from this website.

We are registered with the State of New Jersey as a home improvement contractor: NJ HIC #13VH14140400.

Photos help enormously — a picture of the actual bathroom beats three paragraphs describing it. If you attach some, here is exactly what happens to them.

Your request is saved first. Then each photo is uploaded to private file storage held by our database and file storage provider, filed under a folder tied to your request. Only signed-in users of our internal system can open them. We do not publish the photos you send us through the form, they are not browsable from this website, and nobody else who fills out the form can reach them.

Your photo file goes up exactly as you sent it

We do not re-save, compress or scrub the file. That matters because photos taken on a phone usually carry hidden details inside the file itself — the date and time it was taken, and often the GPS location of where you were standing. That information comes along with the photo and gets stored with it.

Two things actually strip it: turn location off for your camera app before you shoot, or take a screenshot of the photo and send the screenshot instead.

You are also welcome to skip the form and email your photos to hello@arcedllc.com with a note about what to look at. That is a fine way to reach us, but be clear that it is not a fix for the paragraph above — an emailed attachment carries the same hidden details through untouched, and it lands in our mailbox instead of our file storage.

Photos we take at your job are a different thing

While we are working we photograph the job — for our own records, and sometimes to show the work. Finished-project photos may end up on this website, on our Instagram, or on our Google listing. Being straight with you about that matters, because "real photos, no stock" is something we say about ourselves and mean.

When we do use one, we show the work and not you. Your name and your street address never go with a photo, and we never label one with the town it was taken in. We keep people and personal belongings out of frame where we can.

If you would rather we did not use photos of your job at all, say so — tell the crew on site, or email hello@arcedllc.com — and we will note it on your file. It changes nothing about your price, and it is not a favor you are asking for.

The photos you upload through the estimate form are separate from all of that. Those are there so we can price your work, and we do not publish them.

We sometimes use an AI assistant to help price materials

When we work up an estimate, we sometimes use an AI tool to help identify materials and look up current pricing. When we do that, your project description, your ZIP code and your photos can be sent to the company that runs it — Anthropic — for that purpose and nothing else. It is never automatic and never triggered by you submitting the form; it happens when a person here sits down to price your job.

If you would rather we did not, tell us and we will price your job without putting your photos through it.

We use what you send us to:

• Call, text or email you back about your project.
• Work out a price and put together an estimate.
• Schedule a visit, and do the work if you hire us.
• Keep our own records of the jobs we have quoted and completed.
• Show the finished work — photos of the job itself, on the terms set out in section 03.

That is the list. We do not run a newsletter, and we do not build advertising profiles out of what you tell us about your house.

We may email a past customer now and then — to ask for a review of a job we finished, or to check in about work we did for you. Tell us to stop and we take you off that list for good.

We do not sell your information. We share it only in three situations: with the service providers in section 07 that keep this website and our office running; with people working on your job who need it to do the work — a supplier delivering to your address, or a licensed trade we bring in for permitted plumbing or electrical; and where the law requires us to hand something over.

We are a contractor, not a software company, so a handful of outside services do specific jobs for us. This is the whole list and what each one actually touches.

• Hostinger Hosts this website and serves you the pages you are reading, and runs our hello@arcedllc.com mailbox — so anything you email us is stored there too.
• Supabase Our database and file storage provider. Your estimate request is saved there, and so are any photos you attach — and, once you hire us, your job file: the estimate, the invoice, payment records, material receipts, and photos and documents from the job.
• evrlit The independent studio that built and looks after this website and our internal system, and that helps us with our email and our online listings. Doing that work means they can reach what is stored there.
• Resend Sends our email for us. That covers the alert telling us a new request came in — your name, phone number, project type, town or ZIP, and the beginning of your message — and, once you are a customer, your estimate or invoice as a PDF attachment and notices as your job moves along. It also carries a daily summary to our own office that lists customer names and outstanding balances.
• Apple and Google calendars Our job schedule is subscribed to on our own phones. The calendar entry for your job carries your name, the job title and our scheduling notes.
• Google Fonts Supplies the typefaces this page is set in. Downloading a font means Google's servers see your IP address — the same as any file your browser fetches.
• jsDelivr A code library service our homepage loads a few small scripts from. It sees your IP address for the same reason.
• Anthropic Our AI provider. Two things reach it. Your description, ZIP code and photos when a person here is pricing your job, which section 03 explains. And your name, town, ZIP code and project type as part of the business summary our staff assistant reads whenever we ask it a question about our schedule or our pipeline.
• Meta Facebook and Instagram. If you reached us through an ad form, see section 04. We also post finished-job photos to our Instagram, on the terms in section 03.

Every one of these is a company doing a job for us, not a company we hand your information to for their own purposes.

We also link to our Instagram page from the footer. That is a plain link — clicking it takes you to Instagram, but there is no Instagram code embedded in our pages watching you before you click, and the link is set so Instagram is not even told which page you came from.

We keep estimate requests, photos and our notes for as long as we need them to serve you and to keep honest records of the work we have quoted and done. Once a job is real, the same goes for the file behind it — the estimate, the invoice, payment records, material receipts, and the photos and documents from the job itself.

We are not going to pretend that is a precise number. In contracting it usually is not: a warranty question, a permit question or a dispute can come up years after a job ends, and the file is the answer. So we do not delete records on a timer.

If you would rather yours went away sooner, ask us. Section 10 explains how.

Our careers page has no form on it. Applying means sending an email to hello@arcedllc.com.

So whatever you put in that email is what we get — your work history in the body, and whatever you attach: a résumé, and sometimes a license or a work-authorization document, because some of our postings ask for those. It arrives in our inbox and stays there. We use it to consider you for work and for nothing else, and we do not send it on to anyone else — it stays with the people here who do the hiring, and the providers in section 07 that run our mailbox.

One request before you send anything. Do not email us a photo of your driver's license, your Social Security card or anything like it until we ask you for it. Our inbox is an ordinary email inbox. There is no reason for a document like that to be sitting in it before we have even had a conversation, and if we need it we will tell you when and how.

Ask us to delete it and we will.

Your estimate request is stored in a database that only signed-in users of our internal system can read. Someone filling out the form cannot read it back afterwards, and neither can anyone else on the internet. Photos sit in private storage that is not reachable from the public web. Access is limited to the people who need it to run your job — our own staff, and the studio named in section 07 that maintains the system for us.

We are not going to quote you an encryption standard or wave a certification at you. We are a contracting company, and we would rather tell you the truth than impress you with a term neither of us verified. What is true is this: no method of sending information over the internet is completely secure, and anyone who tells you otherwise is selling something.

If something we hold is ever exposed, we will tell the people affected. And where New Jersey law requires it, we will report it to the State Police first — that is the order the statute sets, and we would follow it.